This is where you can get help with the Luups app — how to contact us, what to expect from the beta, and answers to the questions we hear most.
Something not working, or got a question about your account? We're happy to help.
We aim to reply within two working days
Luups is currently in closed beta, available to dog owners in the UK and Ireland. It's live on iOS first, with Android support following shortly.
Because it's a beta, things may occasionally look unfinished or behave unexpectedly — if something feels off, we'd genuinely like to hear about it. See "How do I report a bug or give feedback?" below.
Join the waitlist on the Luups homepage with your postcode and email address, and we'll be in touch as spaces open up in your area.
Luups is currently available on iOS, with Android support following shortly. We'll let waitlisted Android users know as soon as it's ready.
Email support@tryluups.com with what happened, your device model, your app version, and a screenshot if you can — that's the fastest way for us to track it down.
Email support@tryluups.com from the address linked to your account and let us know you'd like your account and data deleted, and we'll take care of it.
You can read the full Luups Privacy Policy at any time.
Luups is operated by Strellus Labs Limited.